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Refunds & Warranties Policy
Dr Mobile expert PTY LTD T/AS Dr Ballu Mobile Phone Expert This Refund & Warranties Policy (the “Policy”) applies to all purchases of goods at Dr Ballu Mobile Phone Expert.
General
All references to We/Us means Dr Mobile expert Pty Ltd t/as Dr Ballu Mobile Phone Expert.
All references to You/Your means the consumer.
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law (the “ACL”) and the terms set out in this Policy and any benefits set out in this Policy may apply in addition to the rights set out in the ACL.
Before making a purchase, you should read this Policy to understand your rights and what you are entitled to and what you can expect from us if you are not satisfied with your purchase.
Australian Consumer Law
Our goods and services come with consumer guarantees designed to protect consumers when purchasing goods and these guarantees cannot be excluded under the Australian Consumer Law.
If you believe a product you have purchased is faulty or defective, we may inspect the goods, or return your product to the manufacturer for it to be assessed, within a reasonable time, to determine the cause of the fault to ensure it did not arise as a result of your actions or misuse of the product.
Upon determination of the fault:
In the event of a major failure of any goods you are entitled to refund or replacement of those goods, and you may also be entitled to compensation for damage or loss from that major failure which was reasonably foreseeable.
In the event of a failure of any goods which does not amount to a major failure, you may still be entitled to have the goods repaired or replaced.
For further information the Australian Consumer Law can be found at Schedule 2 of the Australian Competition and Consumer Act 2010 or at the Australian Competition and Consumer Commission website.
Change of Mind
We want you to love your purchase however we do understand that sometimes you may change your mind so in addition to the Consumer Guarantees we may offer a refund on change of mind purchases provided the following conditions are met:
receipt; and The product is undamaged, unopened, has not been used and all seals are intact.
All Change of Mind returns are at our sole discretion and may be rejected by us at any time and for any reason.
Damage During Delivery
The Service is provided by Dr If you have received a product you ordered which has been damaged during delivery we will arrange to collect and either repair, replace or refund the product provided:
You notify us within 48 hours of receiving the product; and
The damaged product is returned to us in the condition in which it was received, together with any packaging and any other items received with the product.
Exceptions
We reserve the right to refuse to repair, replace or refund a product purchased by you where:
We reserve the right to refuse to repair, replace or refund a product purchased by you where:
You knew or were made aware of the fault or other problem with the product prior to purchasing it;
You requested the product be altered against our advice or were unclear about what you were wanting;
Any other exceptions under the ACL.
How to Return Products
Returns can only be accepted in store with the original receipt of purchase.
All refunds will be paid in the same form as the original purchase. In the event a debit or credit card was used to make the original purchase that original debit or credit card must be provided at the time of refund.
We may, at our sole discretion, require you to provide government issued photo identification to qualify for a refund, repair or replacement.
