Our Terms & Conditions

By using our site or placing the order from us, you had a agreed to the terms below . If you are accepting the terms on behalf of another person or company or other legal entity, you represent and warrant that you have full authority to bind that person.
Order verification

Some selected orders may be subject to our verification procedure. During the verification period,Dr Mobile Expert will verify the validity for most orders placed via Credit Card due to increasing number of internet fraud and reserve the right to cancel or hold the order until it is verified. Should your order requires verification, you will be notified by email within 1 business day.

Return or Exchange of Goods And Insurance

Dr Mobile Expert offers 7 days ELF(Early Life Failure) or DOA return policy. You must notify us as soon as the product stopped working. Any DOA products will be replaced immediately. All accessories, items returned must be in original condition or product will be repaired instead.

Warranty Claim

All products you purchased from us comes with a  6 and 12 month standard local Australian warranty for used/refurbished and brand new items respectively unless otherwise stated. They have the right to refuse the warranty or service if it’s in breach of our warranty conditions. In such event,Dr Mobile Expert will deal with customer directly and take the action accordingly. Additionally, our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For any support and help on warranty claim, you may contact one of our friendly customer service.

Extended Warranties

The Service is provided by Dr Mobile Expert.

To make a claim, customer may simply needs to email one of friendly customer representative.

Products Specifications and sales package

At Dr Mobile Expert, we work hard to offer you the most competitive pricing and accurate product information including sales package. However, because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. 

Our Stocks

Our stocks are sourced from genuine suppliers from all over the world and locally in order to get the best price where we can pass the saving to our customer. AU stock is normally marked as Australian or AU stock on product title.

All the specs are the same with local products despite there may be a limited features or small variation on some products and this does not affect your local warranty status.

Delivery of Goods, Pricing and Availability

The order will be sent directly to your homedoor via Couriers or Aust Post depending on the location. All orders will get processed as soon as order is approved. Occasionally,Dr Mobile Expert may verify the validity for most orders placed via Credit Card due to increasing number of internet fraud. Delivery may takes longer than the times listed below due to courier delay or other external factors. Please also note that delivery to rural area may takes longer than usual. 

Priority Delivery:

Leaves warehouse in 1 – 3 business days once order has been approved

Delivery will takes 2 – 4 business days once the order has left warehouse

Free Insurance Delivery:

Leaves warehouse in 1 – 3 business days once order has been approved

Delivery will takes 3 – 5 business days once the order has left warehouse

Although we do try to keep as much product in stock as possible at all times, but due to unforeseen circumstances sometimes we do run out of stock.Should we have any difficulty to obtain the items that are not in stock, we will contact you during the processing times to notify you and work out the alternative solution. Please also note that delivery lead times should be used as a guidance only and should not be relied upon as such.

The price for the goods shall, unless otherwise agreed, be the price set out on the dispatch confirmation. The price for the low-value goods (“LVIG”) quoted on the website shall be inclusive of all costs of carriage and applicable import Tax and duty unless it’s not LVIG, which the buyer might pay. For further information, we encourage customers to consult their own country’s customs legislation prior to ordering.

Trademark disclaimer

The Dr Mobile Expert brand and website is trademarked item (s). All brand names and products mentioned herein are either registered trademarks or trademarks of their respective owners and are hereby recognized as such.

Errors and Ommisions

Please be assured of our every effort to ensure the accuracy; however the documents and graphics published may contain technical inaccuracies or typographical errors.Dr Mobile Expert makes no representations about the suitability of this information; it is provided “as is” without warranty of any kind. If an error is made or a product is listed at an incorrect price, or there is missing item in the box Dr Mobile Expert shall maintain the right to refuse or cancel any orders placed.

Governing law and jurisdiction

The Customer acknowledges agreement with these Terms and Conditions of Sale by the placement of an order to purchase product from Dr Mobile Expert. If any part of these Terms and Conditions is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms and Conditions. They will otherwise remain in full force and effect.

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